Return and Exchange
» Return and Exchange
TERMS AND CONDITION ON ITEMS FOR REPLACEMENT OR RETURN
- Replacement of purchased units shall only be allowed under the following conditions:
- Original invoice/receipt as proof of purchase must be presented together with the item.
- The unit must be presented for replacement or return seven (7) days from the date of purchase as indicated in the invoice.
- The reason for replacement or return must be due to factory defects and not due to change of mind.
- The unit must be intact with complete accessories, labels, and product tags.
- Units mishandled by the buyer such as unit with dents, cracks, slight/deep scratches, water damaged units, unauthorized opening of the seals/screw, and the likes shall not be accepted for replacement or return.
- Ultrasteel reserves the right, at its sole discretion, to amend, replace, and/or modify these Terms and Condition without notice to the customer.
- Ultrasteel reserves the right to refuse any returned items beyond seven (7) days from the invoice date.
- Ultrasteel reserves the right to refuse returned items in an unsuitable condition, at its sole discretion.